At AGL, we’re embracing our responsibility to deliver competitive offers for customers that are easy to understand. We recognise that making energy affordable for everyone is an issue of national significance, and we wholly support the Government’s commitment to deliver a fair and transparent energy market for all Australians.
Discounts and deals that don’t need decoding.
Energy offers should be easy for everyone to understand. We’ve already contacted over 200,000 customers since July encouraging them to discuss their discount options. We’re also contacting our residential customers on an electricity standing offer before the end of the year so they can understand their energy plan options.
Energy deals that work for everyone.
We know that some customers find it harder than others to pay their bills, and they should not lose out on discounts or benefits because of this. Our ‘A Fairer Way’ package ensures customers in financial difficulty get the support they need.
A discussion when your discount is done.
We’re here to discuss your options to make sure you keep getting the best value from your energy plan when it ends, or any time you need to. Don’t worry, when discount periods expire, we don’t transfer customers to a standing offer.
We believe customers should have clear, user-friendly fact sheets to compare and understand different products, and they should also include information on government concessions and grants available to assist eligible customers to pay their bill.
We also agree that energy offers should be easy to compare and customers should be aware of the impact of different deals. That’s why we’re working with our government and industry to introduce a standard comparison measure to make this easier for you.
Increasing energy supply will be critical to reducing prices.
To make energy prices more affordable, new investment in additional generation needs to be unlocked. After years of uncertainty, governments can provide this investment trigger by adopting all 50 Finkel recommendations, including the Clean Energy Target.
This is more important now than ever, as the decisions we make today will be the foundation of a future for Australia where energy is not only affordable, but also reliable and sustainable.
In an effort to make discussing energy easier, we created Community; our online forum where you can ask questions and get answers.