We’ve all experienced the shock of an unexpectedly high bill. Which is why AGL has introduced a raft of initiatives to put power management back into the hands of customers – many of which can be accessed with a simple smartphone app.
Smooth sailing for managing your bills
AGL’s Bill Smoothing helps you avoid bill shock by making payments predictable across the entire year.
The way it works is simple: year-long projections are made taking into consideration peak periods when heating, cooling and other seasonal factors come into play.
They are then rounded into identical, repeat payments across the year that means there are no peaks or valleys.
Projected energy consumption is based on your history, but this doesn’t mean this service is exclusive to existing customers. AGL can also take a demographic snapshot and calculate your payments based on the history of a similar household.
And payments don’t follow the traditional once-a-quarter template either—you can choose weekly, fortnightly or monthly instalments to make those debits a little less impactful.
Put bill management in the palm of your hand
AGL has its own Energy App available for download for iPhone and Android users.
For customers with digital smart meters, the app can tap into your meter giving you updates on your energy usage as frequently as daily. It also includes alerts when usage begins to spike, so you can take action and prevent a less-than-pleasant surprise down the road.
And, of course, the app has all the customer service options you’d expect like viewing and paying mobile-friendly e-bills and access to 24/7 support.
Hone in on devices bleeding power
AGL has launched an exciting new service that provides customers with an estimation of how you’re using energy in your home, broken down by category such as heating, cooling and lighting.
Following a successful trial, ‘Energy Insights’ is now being rolled out to eligible electricity customers in Victoria, with the plan to introduce the service to NSW, SA and QLD by late 2018.
Click here to see the full details and eligibility requirements as well as a sample Energy Insights report.
For more innovative ways to help control your energy use, register for AGL’s online tool ‘My Account’ or call the team on 131 245.